Get FREE shipping when you order over Rs.749 with EasyPay

Frequently Asked Questions

Note: If you have installed Any Download Manager in your system you need to disable it. Once you disabled it refresh the page and enjoy reading.

Q: What is Darussalam.pk?

Darussalam.pk is the first state-of-the-art online platform specifically made for Pakistani users. Where you can order your desired Islamic books, Islamic gadgets, Digital products, food items (Pure Honey, Aab-e-Zam Zam, Dates, Ajwah Paste, Olives, Olive oil and herbal eye drops etc), Veils, scarf, Ihram and other Hajj Umrah related items online for delivery at their door-step.

Q: What if I need a product or book by Darussalam which is not enlisted in this site?

For such books and products, you can raise a request to our support center with complete name and specs of the product. InshaAllah we will try our best to accommodate you on priority basis.

Q: Why I am receiving promotional email from Darussalam.pk?

During the registration process you agree to receive promotional emails from the Site. You can subsequently opt out of receiving such promotional e-mails by clicking on the link at the bottom of any promotional email.

Q: Why it is compulsory to Sign up before placing an order and who is responsible for my account?

Yes it is compulsory to Sign up before placing an order because certain services and related features that may be made available on the Site may require registration or subscription. To register or subscribe for any such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Every user of the Site is solely responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

Q: I am facing an error while placing the order, why?

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.

Q: Do you ensure secure transactions?

Yes for sure, we have integrated state of the art secure transaction procedure. And have also made it sure that your personal information may not leak out from any database.

Q: How can I search for the book or item I need?

You can use the search bar on Darussalam.pk website to search your desired book or item by name, topic, author, language, category or other keywords etc.

Q: Can I download ebooks from Darussalam.pk?

Yes, you can download your desired eBooks from Darussalam.pk for online/offline reading in quite affordable prices.

Q: What if, I placed an order and later change my mind, can I cancel my order?

Yes! You can cancel your order within twenty four (24) hours of placing. Once this time may elapsed, then you can ask for refund, only.

Q: What payment methods can I use to place an order?

We accept all leading payment services of Pakistan i.e. credit/debit cards and Easy Pay etc. Easypay offers you: Pay via mobile account, Pay via Easypaisa Shop, and Pay via Credit/Debit Card.

Q: How do I get started with Darussalam.pk?

You may need to create a free account with your email address on Darussalam.pk once to start shopping online.

Q: Why should I use Darussalam.pk?

Daruusalam.pk is the only official online store of Darussalam Publishers in Pakistan. You can place your order with 100% peace of mind to get 100% authentic and original items. There are many other reasons to use Darussalam.pk i.e.:

  • It is accessible through your smart gadgets like laptop, PC, mobile and tablet etc anytime, anywhere.
  • You don’t need to visit the market to get yourself the books and other stuff – specially for ladies.
  • Easy to navigate user interface with smart search and many other latest features.

Q: ​I have some more questions, what do I do?

Our customer services team is always there to support you. Please feel free to contact us via “Contact Us” page on Darussalam.pk or write to us at: info@darussalam.pk

Special offers