Darussalam.pk offers a No Questions Asked returns policy for its products: If you are not satisfied, you can return your product for a refund or replacement within 5 days after delivery. We'll be more than happy to accommodate your request because all products sold on Darussalam.pk are covered by our 100% Purchase Protection.
If the product is defective, damaged or if you receive an incorrect / incomplete product, then Darussalam.pk will replace or refund the product given that you contact us within 5 business days after delivery. However there are some restrictions to what we're able to refund that are necessary to keep in mind.
Refunds are processed to the same credit/debit card, PayPal account or Easypay account used at the time of order. We do not provide refunds via cash, check, or other payment methods.
Although we are offering a 100% money back offer but please be noted that the service charges (vary through bank to bank or payment method) may apply. Moreover, the customer will be responsible to deliver that particular product at our door-step through courier or by any means on their own.
How to Request a Refund
Please include as much information on the purchase as possible to help us locate the purchase quickly for you. It ideally includes:
The order number - This can be found in the receipt sent by email at the time of purchase or while logged into your account from your Order History
Your username and the email address attached to your Darussalam.pk account
The amount of the purchase (in PKR)
The date and time the charge was made
If you were charged by credit card: the last four digits of the card number (please for security reasons, do not include the full number), the type of card (Visa, MasterCard, etc.), and the name that appears on the card
If you were charged through PayPal: the email address attached to your PayPal account and the transaction number of the order on PayPal
Order will be shipped after 24 hours once the order may received and the refund will take approximately ten (10) business days to settle down. Your co-operation in this regard will be highly appreciated.