Refund Policy

Darussalam.pk offers a No Questions Asked returns policy for its products: If you are not satisfied, you can return your product for a refund or replacement within 15 days after delivery. We'll be more than happy to accommodate your request because all products sold on Darussalam.pk are covered by our 100% Purchase Protection.

If the product is defective, damaged, or if you receive an incorrect/incomplete product, Darussalam.pk will replace or refund the product, or contact us within 5 business days after delivery. However, there are some restrictions on what we're able to refund that are necessary to keep in mind.

Refunds are processed to the same credit/debit card account used at the time of order. We do not provide refunds via cash, check, or other payment methods.

Although we are offering a 100% money-back offer, please be noted that service charges (which vary from bank to bank or payment method) may apply. Moreover, the customer will be responsible for delivering that particular product to our doorstep through courier or by any means on their own.

How to Request a Refund

Please include as much information on the purchase as possible to help us locate the purchase quickly for you. It ideally includes:

  • The order number - This can be found in the receipt sent by email/message at the time of purchase or while logged into your account from your Order History
  • Your username and the email address attached to your Darussalam.pk account
  • The amount of the purchase
  • The date and time the charge was made
  • If you were charged by credit card: the last four digits of the card number (please, for security reasons, do not include the full number), the type of card (Visa, MasterCard, etc.), and the name that appears on the card
  • If you were charged through PayPal, the email address attached to your PayPal account, and the transaction number of the order on PayPal

The order will be shipped after 24 hours once the order is received, and the refund will take approximately ten (10) business days to settle. Your co-operation in this regard will be highly appreciated.